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Phone battery draining even when on charge

(Topic created on: 28-04-2024 07:30 AM)
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Khanage1
Student
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My Fold5 is battery level is dropping despite being on charge when I have hot-spot on, it used to go up instead of down with hot-spot on with the same charger. Is there a way to test, should I send to Samsung? 
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BandOfBrothers
Samsung Members Star ★★
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Run the diagnostic tool in your Samsung Members App @Khanage1 

A Samsung Service Centre can assess your phone. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Khanage1
Student
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Thanks!
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