12-01-2025 02:54 PM
12-01-2025 03:08 PM
Hello 👋 @Gemz16 and may I extend a Warm Welcome to the Samsung Community Forum.
The Samsung department who deal with updates wouldn't see your post here I'm afraid.
This js predominantly a user to user help and discussion forum.
The feedback section in your Samsung Members App is the way to do this.
Just incase a generic troubleshooting step is >
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
12-01-2025 03:20 PM
12-01-2025 03:26 PM
Hi @Gemz16
You're very welcome. 😎
It's not essentially an email to send.
There is the Samsung Members App that has a feedback option in that app.
You can also send a private message to the Team here via the private message option in your forum options when you tap on your forum round icon at the top of the page in the Rh Corner.
It is SAM_UK
They maybe able to escalate this for you.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
21-01-2025 05:16 PM
Same is happening with my device
21-01-2025 05:19 PM
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