I am 100% absolutely appalled the way Samsung treated me. I had to start keeping notes regarding who I was speaking to and when I was speaking with them. I was pushed from pillar to post from day one. I spoke with over 14 different advisors as they kept passing me to another advisor. I asked persistently what was wrong with my phone, and they changed my question with another question of theirs. It was an insult to my intelligence, and they must have thought I was some silly boy when it came to resolving questions. I spoke with the same senior member of staff 3 times, too. I communicated with Samsung Repair, too. Only to get a response saying my screen was broken. The screen was a completely different screen from what I gave them to my new screen. I do not know why my my screen was really soft and was typing words that I never typed myself. Anyway, out of the blue, I got a " formal email," but I'm trying to say where your documents are, purchase of receipt, etc, " i gave them my documentation twice already. So after Phoebe sent her email, I responded with a data protection act legal document and 30 days to return an answer, to no avail. They lost my documents twice and wanted them for a 3rd time. You can imagine how frustrated I got.
So, the joke was Samsung had the cheek to offer me £40 amazon voucher to buy a phone from Amazon. This was the turning point for me with Samsung. Chronic communication skills, incompetent advisors/supervisor, for the simple fact they repeated themselves or er 14 times for advisors, but over 3 times with the supervisor.
It got so bad, and I was getting absolutely nowhere with Samsung/Samsung Repair that I ended up having to contact the CEO of the company as no one was being straight and honest with me.
After that email, I had my phone back within 48 hours. So I owe the staff who work for the Presedential Escallations . A big thank you.
And, just before I leave this pleasant chat. I am seriously considering Samsung for my next phone. After buying all the fold phones and this is where I end up. Time will tell.
John.
