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Issue with Main Screen Functionality After One UI 7.0 Update on Samsung Fold 4

(Topic created on: 3 weeks ago)
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EdC2
Journeyman
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Samsung Community Products Smartphones Galaxy Z Fold | Z Flip Issue with Main Screen Functionality After One UI 7.0 Update on Samsung Fold 4

Issue with Main Screen Functionality After One UI 7.0 Update on Samsung Fold 4

(Topic created on: Sunday) 475 Views

Labels: OS Z Fold4

 

EMonteloyola

EMonteloyola

First Poster

Sunday

 

I recently upgraded my Galaxy Z Fold 4 to One UI 7.0, and since the update, I have encountered a critical issue with the main foldable screen.

 

Upon unfolding the device, a brief static sound is emitted, followed by the main screen turning completely black. After this occurs, even switching back to the front (cover) screen does not restore functionality. The device becomes unresponsive, and I am only able to regain access by performing a forced restart using the Power + Volume Down button. I had tried to factory reset my phone and still I have the same issue. 

 

This issue has significantly impacted the usability of the device, and I kindly request your immediate assistance in resolving this matter.

 

Galaxy Z Fold4  

17 REPLIES 17
Bindex
Helping Hand
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Hi, I think it is common with Fold4 and some S24 devices. I will see if I can find a fix or solution to this.

In the meantime, please report it to Samsung in the feedback section with this app.

Sending Feedback in Samsung Members:

1. Navigate back to the main page of the Samsung Members app.
2. Tap on Support.
3. Scroll down to Quick help.
4. You should then see and be able to tap the Send feedback button.
MrBindex | Tech enthusiast
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Bindex
Helping Hand
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Hi, please read my reply I have sent to EdC2. I'm sorry that the new update has caused you.

MrBindex | Tech enthusiast
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Bindex
Helping Hand
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Hi, sorry to hear you're always having issues with your Fold 4. Please read the reply I have EdC2.

I'm sorry you're experiencing this issue
MrBindex | Tech enthusiast
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Bindex
Helping Hand
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Hi, this is a common issue at the moment with the most recent update. If you could get the version number of the OneUI7 update it would be greatly appreciated.

Please report the issue to Samsung on the members app, if you can, here are the steps In case you don't know how to:

Sending Feedback in Samsung Members

1. Navigate back to the main page of the Samsung Members app.
2. Tap on Support.
3. Scroll down to Quick help.
4. You should then see and be able to tap the Send feedback button.
MrBindex | Tech enthusiast
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Members_IugsfvP
Student
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I have the same issue on my flip 4 after the recent security update on the ui7. Both screens not waking up after I unlock it or unfold it etc and sometimes screen has an yellow tint like its broken then it fixed itself after a min. 

1000199980.jpg

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ZRico
Pioneer
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When One UI 7 was released, Samsung announced that it had made changes aimed at making the transition between the internal and external displays smoother and more customizable, thus improving the overall user experience of foldable smartphones.

Great, except there's a rather annoying bug in One UI 7 that wasn't detected before production.

To summarize, since this update on my Z Flip 4 (yes, I'm waiting for the Z Flip FE to change), the aperture detection has started to malfunction, causing the main screen to remain black.
This happened only occasionally at first, then more and more frequently, and finally permanently for a good week.

Today, if I close my Z Flip, it's as if I'd turned it off. I can no longer read the time on the external screen, receive any calls, or open it for quick access. I have to open my Z Flip and force-start it (volume down key + fingerprint reader for 5 to 15 seconds) to be able to use it normally in the open position and avoid closing it reflexively.
It's like having a non-folding smartphone, except that when traveling, it would be risky to keep it unfolded.

I should point out that the external screen isn't dead because it can display the battery indicator.

I've also noticed increased overheating since upgrading to One UI 7, so you should know that force-start only works when the smartphone isn't overheated; otherwise, you have to wait a bit for it to cool down.

I've tried safe mode, wiping the cache partition, and resetting the settings, but all to no avail. A factory reset won't work either because all these attempts retain the current version of One UI 7.

After reading several forums, I've noticed that the problem affects both Z Flip 3, 4, 5, and 6 and Z Fold 3, 4, 5, and 6, so both older and newer models, and always following the upgrade to One UI 7.

I conclude that this problem is indeed a software bug.

It's a shame we can't temporarily roll back to the previous version of One UI; perhaps Samsung might consider this possibility in the future...

All that remains is to hope that Samsung will release a fix for this problem very soon, which I have no doubt will happen (*), especially since the release of the new Z Fold 7, Z Flip 7, and Z Flip FE is approaching, and any bad publicity would be unwelcome.

* I would say that zero bugs is a utopia because of the inherent complexity of software, human error, and the difficulty of testing all possible situations.
The more complex a system is, the more unexpected interactions can occur, and it is virtually impossible to test all possible combinations and usage scenarios.
But in principle, it is always possible to fix a bug, regardless of its nature.

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EdC2
Journeyman
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seems this post cannot be searched from google now

Galaxy Z Fold4 

#one ui 7

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RubyBlu5
First Poster
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My Zfold 4 started malfunctioning after the update. It all started with random restarts. Then I noticed the camera stopped working on certain apps. This was followed by UI stopped working errors. The inner screen does not respond to touch, and the speaker stopped working. I also cannot use volume and power buttons to access the reset and safe modes. Strangely, I can access download mode, so the buttons do work. Has anyone else experienced this?

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