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I've clicked OS cause I'm unsure what's happening

(Topic created on: 19-09-2024 06:04 PM)
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Masser
Voyager
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Over the last few days my z fold 3 5G phone has been getting very distorted notification sounds loud screeches and weird noises.
Also black screen both in the middle and on the outside screen.
When one screen eventually does work the other stops.

Today all my message apps dp not get sound notifications.

I've googled evwry piece of help under the sun feom resetting rhe done to hard resets.

I found one partially that helped but only maybe for a few hours or dor a day. Then all happens again.

The fix I found is to turn the phone off. Open the phone out fully then hold volume down button and power button at rhe same time to reboot.
This is the only way I'm getting notifications but no sounds.

Then as I've said hours later or maybe a day put of the blue there comes those loud screeches as if a notification has arrived but there's none.
All my message apps wg ams amd whatsapp are silent when a message comes though.
My daughter complained yesterday I turned my phone off when she rang.which I did not.
We have been blessed to become great grandparents yesterday and this phone is so annoying now as we need to be updated on how our beautiful wee great grand daughter is doing as well as mum and dad.

I've decided to buy a another phone but would lose all my photos and apps etc from this if I transfer tje Micro sim card??
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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Hi @Masser 

One good troubleshooting step is > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

And there is a diagnostic tool found in the Samsung Members App too. 

A Samsung Service Centre can assess your phone. 

In regards to keeping your photo's there are a few avenues to try. 

I personally use Dropbox for my photos. 

Some people use OneDrive. 

I also use Samsung Cloud to back up everything else as most phone's no longer have a SD card slot. 

If i can be of any further help please don't hesitate to ask  😎  

 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Masser
Voyager
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Thank u very much I'll give that a go
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Masser
Voyager
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Well I gave all a go and nothing works as should be no phone ringing tones pr message tines nothing g can't even listen to a YouTube video etc etc. I can't take it to a store as it would cost more than the phones worth plus I live too far away from town and disabled. All I get is the screen flash if a call or notification comes through if rhe phones in my hand that is as I type this the screen flashed just to let me know I have ine new message.
I guess this ohone is done
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