How to get a voucher code updated

[sharBuc]

I was sent a voucher as compensation but the code does not work i emailed the email I was corresponding with Initially only to be told the email account is not active. Any advice ?

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear you're having issues with a voucher.

If it isn't working, please check that what you're trying to use it against is eligible. If it is then you'll need to call Samsung Customer Service.