Yeah but let's face it were all watching the pennies lately so an opinion from a high street qualified repairer if it needs to be returned to manufacturer,for example my mobile wouldn't power on,the battery had failed and was replaced at a high street repairer for 15gbp and its what's still powering this mobile nearly 2yrs after,the original battery didn't last 2 yrs, typically its warranty was just finished,that's the only reason to send it to manufacturers is if its still under warranty, dont immediately send too manufacturers is my point get an opinion first! STOPPING ARGUING WITH THIS ROBOT,lol, although there's more humanity