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Galaxy Z flip 3 turning off when folded and not on charger.

(Topic created on: 13-05-2022 10:52 PM)
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Ajaselaphoto
First Poster
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Hello I'm having two issues with my Samsung galaxy Z Flip 3. I've only had the phone 5 months now and the screen cover is starting to crack at the fold and there is a lifted spot on the right have side that I can feel and hear make a slight popping sound when I move my finger over it. Second issue is the phone now shuts off when I fold it unless it is hooked to it's charger. I've done a wipe and factory reset and the problem was not fixed. At this point the phone is unusable as intended. What are my options?

8 REPLIES 8
BandOfBrothers
Samsung Members Star ★★
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I would suggest to visit a Samsung Experience Store or Samsung Service Centre for them to have hands on with the phone to assess it @Ajaselaphoto 

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Horatio1971
First Poster
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I am having the same problem with my flip, I have had it for 10 months now, at 1st I couldn't fold it or it would shut off now it needs to be on the charger to stay on. It shows 100 percent battery

KatiZ
First Poster
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I also had the same problems and I've only been using the phone for about half a year. In addition, the glass on the fold of the inner screen started to come off, on both sides. Although I am a loyal user of Samsung phones, this model disappointed me.

Members_YEq6Jwr
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I am having the same issue. How did you resolve it?

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Hidari95
Journeyman
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Même problème. Je possède le Z3 depuis avril, il fonctionnait parfaitement or ce matin il était éteint lorsque je l'ai ouvert. J'ai eu tout d'abord du mal à le relancer puis, lorsque je l'ai refermé, j'ai constaté qu'il s'était à nouveau totalement éteint. J'ai passé la journée avec le téléphone ouvert pour pouvoir m'en servir. Après avoir lu un commentaire sur internet j'ai pu vérifier le fait que lorsqu'il est branché sur secteur il ne s'éteint pas lorsqu'on le plie. Bref, pour l'instant je cherche à le décharger totalement pour tenter de "recalibrer" la batterie, certains commentaires laissant penser que cela pourrait être à l'origine du problème, ce dont je doute puisqu'il fonctionne parfaitement ouvert, mais bon .... en l'absence de toute information de Samsung on essais un peu tout ce que l'on trouve hormis le reset usine qui ne sert manifestement à rien si l'on en juge par les témoignages de ceux qui ont essayé. A noter que la très grande majorité des commentaires dénoncent l'incurie du service après vente Samsung et conseil même de passer son chemin lorsque c'est possible.

sr80
First Poster
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I am having the same issue. Because of the scrach on the back side of the hinge the Samsung also doesn't accept the warranty. I also attach the photo of a scracth so you can se it what is the problem. I have this scratch about 6 months but the phone is having this issue now, so in my oppinion this scratch has nothing to do with this problem. I am also very disappointed with Samsung response.
For now I am havng the phone connected to the power bank all the time and it works fine but this is not a permanent solution.
I recommend everyone that have this model of phone that you take the insurance, because I doubt that anyone phone that is older than one year is without a scratch.

IMG-f0900a742d5bb1f7ad8d92a0793e0621-V.jpg

adimax24
Student
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Same problem for the last 2 months. Randomly worked for 3 weeks and stopped again. Samsung doesn't have a solution apart from changing the entire screen and doesn't acknowledge warranty for a slight 0.5 cm chip along the edge of the hinge. 

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adimax24
Student
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Done this. Got no solution apart from replacing the entire frame and display which cost $370! Thinking of junking the phone

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