Fold 6: Black screen when unfolded.

[jeanettemhc]

Unfolded screen presents as black with zero ability to do anything on it when black. The cover screen screen is not black. This happens randomly for no known reason. I have deleted all routines and modes that might have conflicted with the AOD etc.

After restart the unfolded screen is back to normal. Anyone else experiencing this issue?

[BandOfBrothers]

I've read similar threads in regards to this happening on previous Fold generation of phone's @jeanettemhc 

If you perform a forum search you should find existing threads with some further help within.  

It does sound like a glitch that can happen. 

This shouldn't be happening on a phone at all and you shouldn't have to be troubleshooting a phone so new in your possession. 

If your within your cooling off period then consider having the phone swapped out. 

If your past this period then try these before letting a Samsung Service Centre have hands on. 

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

If i can be of any further help please don't hesitate to ask  😎