Fold 3 Screen Splitting in middle.

[shrugga]

Has anybody else had the problem whereby the screen, by the fold, is starting to crack? Looking online it looks like a serious problem. Mine started a few months ago and is getting worse. It is not the screen protector by the way. This is an expensive device that doesn't last long by the look of things and the problems start only after the one year warranty expires. Is Samsung doing anything about this? I have tried to contact them, but no luck.

[LukeB2]

@shrugga I am sorry to hear about your Z Fold3! Who have you tried contacting? Please provide a photo of what your screen looks like, then I will be happy to look into this for you. 

Also, do you still have the pre-installed screen protector on the phone?

[shrugga]

Hi. I took the screen protector off as that was cracking down the middle and noticed the actual screen was doing the same. I have circled where the problems are. Its getting worse over time.

[LukeB2]

@shrugga We never recommending removing this as we do offer a one-time only free screen protector replacement service. However, as this is the actual screen, this would now void your warranty and any repairs done will be chargeable.

You can arrange this via our Customer Services via Facebook, Twitter, or Instagram, they are open 9am to 9pm Monday to Sunday, or alternatively via 0333 000 0333, they are open 8am to 8pm Monday to Friday, then 9am to 6pm Saturday and Sunday. You can view all options to contact us via this link: https://www.samsung.com/uk/support/contact/. Alternatively, you can arrange it via this link: https://www.samsung.com/uk/support/repair/ 

[shrugga]

Thank you for the reply. Warranty was void after one year already. So that does not help. I can see through many chats online that Samsung has got a major problem here. Many devices are doing the same thing after the Warranty is up. I have looked at replacing the screen, but it is extremely expensive. And my phone isn't even 2 years old yet. Also, the screen protectors never last on these phones. Another problem samsung has. Its a shame as the phone is great, but poor quality and lies about the life of the screen.

[RZNBot]

Happened to my Fold 3, Fold 4 has no issues like this.

[BandOfBrothers]

Hi @shrugga 

Samsung apply a 2 Year Manufacturing Warranty on their phone's.

The inner factory fitted screen protector delaminated on my Samsung Z Fold³ so I removed mine after first checking with Samsung uk that this did not invalidate the warranty. 

They advised if the screen was damaged in the act of removing the screen protector then it then would invalidate the warranty. 

I would suggest you ask a Samsung Service Centre to assess your phone for support.

Sone of the earlier phone's came with a one time only screen replacement however I'm not sure the Fold³ did.

You would need to check with Samsung Support.

Would you let us know how you get on please. 

If I can be of any further help then please don't hesitate. Take care.  😎 

[StevenUnivers333]

100% when you read through the user manual you are advised not to remove the screen protector for the internal screen, however I do have to agree with this post regarding the damage as this is not due to removing the internal screen protector, I am about to take my phone back for a second time (I have never removed the internal screen protector)  as this is happening on my phone again (newly repaired under warranty) for the exact same thing, this phone was repaired 2 months ago and I can already see the hair like warning in the screen I saw last time. Definitely a faulty product and honestly, after buying this phone outright for $2600 new (from a retailer and not second hand) i expect better. I'm concerned that if I have this phone fixed for a second time I'll spend more time without the item I purchased. I love and enjoy Samsung's products but I believe there is a fault with the screen itself that has not been addressed/recalled as they are beyond the parameters of caring now with a further 3 versions being released.

[Members_WlYGqVD]

On my Fold 3 the original protector lasted about three months. I open and close the phone about 1-3 tines per day, if at all. Since I work from home, I have it always open and close it only to go out or for a run. So after three months of use, I opened it and the protector delaminated all the way along the fold, making an alarmingly loud sound while doing so. I carefully replaced it with an aftermarket TPU protector, which is still in perfect condition — after another 14 (!) months. And now, not even 2 years old, the screen starts cracking in two places in the fold. I love the phone but with quality issues like these, I'm not sure if upgrading to a Fold 5 or 6 would be a wise choice. Bundling the warranty with a ***** screen protector that has to be replaced 4 times a year, that's so stupid it's not even funny anymore. Especially when you live in an area, where you have to wipe the phone 4 times a year in order to send it in, waiting days or weeks phoneless, and then having to pay for a screen "protector" that can't even protect itself from sudden delamination.