Hi everyone,
I recently ordered a brand-new Flip7 directly from Samsung UK. When I received the phone, it was immediately flagged as lost/stolen and locked via Knox security — before I even transferred any data from iPhone.
I’ve since discovered this is happening to other UK customers, too. One person has reportedly been waiting over 6 days with no resolution.
Samsung support escalated the issue but hasn’t offered a fix, or even a proper explanation. I’ve also confirmed:
I still have full SmartThings access, proving I’m the verified owner
The phone is a dual SIM device, so there may be an IMEI conflict
I am still within my trade-in window (which should allow time for data transfer)
This issue appears to be caused by Samsung’s trade-in backend prematurely flagging new devices, likely due to a bug or policy error — not any fault of the customer.
I’m posting here in case others are going through the same thing. If so, I encourage you to share your case so Samsung can see this isn’t an isolated issue.
Has anyone else experienced this? And has anyone actually had it resolved?
