Which troubleshooting method did you follow @Tayyiba ?
A Factory Reset would wipe your personal information from the phone which is why it's essential to back up beforehand first.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
