01-09-2022 03:47 PM
01-09-2022 04:15 PM
01-09-2022 04:22 PM
01-09-2022 05:20 PM
01-09-2022 07:33 PM
02-09-2022 05:42 AM
02-09-2022 06:10 AM
I'm sorry to hear of the issues your experiencing with your phone @MarcoPolo74 😔
I own the Samsung Fold³.
The inner screen protector delaminated down the centre crease which led me to carefully remove the screen protector.
I've decided not to fit one myself or pursue Samsung to have one fitted.
The screen / display works just fine without the plastic screen protector.
However due to the current technology of how the Fold and Flip screens work they are not as durable as full glass on slab type phone's.
This is something that in my opinion has to be considered when deciding on whether to pull the trigger to purchase or not.
My advice as you feel the assessment isn't right is to pursue for a 2nd opinion and raise a ticket to Samsung to challenge.
It might be worth looking at any Home Contents insurance / some Bank Accounts provide cover as a perk of the account to see if you can reach resolution that way. Obviously excess fee's would need to be considered and premiums may rise after a successful claim.
I appreciate you've lost faith in the product and I hope that the advice given by members here go someway to support and help you.
I wish you all the best. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
02-09-2022 07:34 AM
10-01-2023 01:44 AM
10-01-2023 01:19 PM
I could not agree more with you on Samsung support. My experience with Samsung support has been very poor. Samsung update introduces a problem with a Samsung app, and I am supposed to have known to have setup the configuration in a specific way. On top of that the app data is not and cannot be backed either on the registered google account or on Samsung's cloud. Samsung support answer to all this is effectively "sorry we can't help you".