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Original topic:

Dex not working properly on ZFold4

(Topic created on: 17-09-2022 01:55 PM)
SimonCaddick
First Poster
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Galaxy Z Fold | Z Flip
My zFold 4 is not outputting DeX to my monitor correctly... the icons are stretched on the desktop view, apps and text don't look quite 'right' (google looks as if its running on my outer phone screen) and videos in YouTube are formatted as if playing square on the unfolded screen (with black bars down the sides).

I never had this issue with my Note10+... when I change resolution from the highest recommended to the lower options, it literally cuts things down to a square and not the 16:9 it states.

I've gone to support, who suggested reset my settings, I've also updated my device. Tried different cables. It works on the TV downstairs fine but can't work out why the fold hates my monitor!

Can anyone help? I'd rather not use additional apps if at all possible as this really should just *work* based on my Note experience.
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4 REPLIES 4
Obsydian
Troubleshooter
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Galaxy Z Fold | Z Flip

What monitor and USB C cable are you using.

It is worth checking the Dex settings on your phone for display settings also.

 

Regards Obsydian
 
DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron Gaming Laptop
 
HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075CSM [Microwave], Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
Regards Obsydian
DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075CSM [Microwave], Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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SimonCaddick
First Poster
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Galaxy Z Fold | Z Flip
Hi Obsydian;

Using a 4k compatible Anker hub with HDMI cable plugged in. The monitor is this one:

https://www.ebuyer.com/841732-viewsonic-xg3220-32-inch-60hz-4k-gaming-monitor-with-freesync-hdmi-dp-...

It's the same setup I used with my Note. I've also used a Choetech 4k 60hz USB C to HDMI lead, both led to the same result.
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Obsydian
Troubleshooter
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Galaxy Z Fold | Z Flip

Hi Simon, i have never used HDMI as USB C give full UHD @ 60Hz and charges.

Did you check your Dex settings, forgot to say do so when connected to the monitor

Regards Obsydian
DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075CSM [Microwave], Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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Obsydian
Troubleshooter
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Galaxy Z Fold | Z Flip
From my S8 Ultra not docked to my monitor a the moment but in Dex mode, worth checking the settings, i recall checking the HDMI option as for some odd reason it was the only way to make the USB C input properly fill the monitor screen.Screenshot_20220917_191602_2653_1663438562.jpg
Regards Obsydian
DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075CSM [Microwave], Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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