Data transfer using smart switch without being able to charge to 20%

[Members_4ECOd1X]

Hello,

I have a Galaxy Z Fold4  that just died. I would like to transfer the files to my new phone (s25 ultra) using Samsung smart switch. The problem is that my phone won't charge past 15%, making me unable to transfer the files since the smart switch requires at least 20% of phone charge. Is there anyway i could still transfer my files to my new phone?

With kind regards,

Cemil 

[arianwen27 · Accepted solution]

Can you use the cloud backup button within smart switch? Then download the cloud backup onto your new phone?

[Tourbillon De La Vie]

Back it up onto pc using smart switch pc software

[Obsydian]

Will the device connect DeX to a monitor, is so it's helps the options mentioned here.

Always Cloud back up, I do, been burnt before 🔥

[Members_4ECOd1X]

I can, but I wasn't sure if that option allowed me to transfer everything. So what you are saying is that the transfer via cloud en wifi is identical.

[arianwen27]

I believe so yes. Smart switch should act the same way during a device to device transfer, cloud backup, backup to usb and backup to a pc.

Plus even if for some reason some things don't transfer, your old device will still have everything. A transfer copies the data, it doesn't delete it on the old device. So if you spot something is missing, you can just move it over manually