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Big screen cracking under screen protector

(Topic created on: 24-07-2022 09:11 PM)
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joeybig01
Journeyman
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Hi,

I've noticed under my screen protector the actual screen had hairline cracks. 

So I removed the screen protector to confirm the above has happened? Has anyone else had this problem? Can Samsung help?.

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4 REPLIES 4
joeybig01
Journeyman
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Sorry, should mention it's a fold 2
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borrw
First Poster
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Il
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antikythera
Black Belt 
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Samsung would blame you for damaging the phone by using it normally (how dare you? .....) even if you had not taken the screen protector off. You're looking at a very expensive replacement screen.
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BandOfBrothers
Samsung Members Star ★★
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Hi @joeybig01 

 

I wish you had asked here on the forum about removing the screen protector before actually removing it ,as the advice would have been not to.

Anyway 🤔

I would suggest to contact Samsung Support or a Samsung Experience Store or Samsung Service Centre to ask them to assess the phone.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "