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Original topic:

Z Flip3 - camera app crashes when recording video

(Topic created on: 25-07-2022 11:45 AM)
Jangles
Explorer
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Galaxy Z Fold | Z Flip
I've had my Z Flip 3 since mid May, overall really delighted with it! 
However, this weekend I experienced something that is a bit alarming. Recording video at a family event, the camera app just closed when I pinch-zoomed on the screen. I'd recorded about 3 minutes of video, it wasn't saved. 
It's done this just the once so far. Is this an issue, anyone else experience it? I see nothing referencing this. Camera app installed is latest version according to Galaxy Store. 

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BandOfBrothers
Samsung Maker ★★
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Galaxy Z Fold | Z Flip

Perhaps try clearing the cache files of the camera app in Settings, Apps, Camera, Storage, Clear Cache @Jangles 

Also clearing the phone's system file cache partition can help sometimes. 

Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

The phone does have an internal diagnostic tool in the Samsung Members App.

Also a feedback option is in the Samsung Members App to send info and error reports.

A Samsung Service Centre can check out your phone too.

I hope this is a glitch however and the feature returns to normal.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Jangles
Explorer
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Galaxy Z Fold | Z Flip
Thanks, I appreciate your advice and tips. I've cleared caduceus, etc, and this glitch hasn't reoccured. Not convinced it's fixed though. Good to know about the repair apps option, I'll try that
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Jangles
Explorer
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Galaxy Z Fold | Z Flip
Heh 'caches' ☺️
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