16-05-2023 06:41 PM in
16-05-2023 08:38 PM in
17-05-2023 02:01 PM in
17-05-2023 03:15 PM in
12-07-2023 08:28 PM in
I bought a Flip 4 last October. 4 days ago, I started to get a clicking noise on opening the phone which has been getting worse. I have now starting leaving the phone in the open position as I'm actually afraid that the hinge will snap if I open and close it any more! I use the phone for my business, so my entire life is on it! I too bought it outright at John Lewis (cost £999) and took it back there - they advised that it would have to be sent to Samsung for assessment/repair, which would take approximately 28 days! I don't have another phone to use during this period, so ended up leaving the store with the phone as I simply couldn't be without it. I've now bought another (cheaper £140!) phone to use so John Lewis can send my phone to Samsung. Reading the comments above, I don't hold out much hope that the fault will be dealt with. Wish I hadn't bought the phone in the first place and just gone for a cheaper contract with my phone provider.