24-10-2019 07:56 AM in
Since the last security update (I think) when I start my phone I put my code in and it starts to boot up, then goes back to passcode screen. I have to put my code in again and so far it then boots up. The code is the correct one. It's become very irritating.
Solved! Go to Solution.
24-10-2019 04:15 PM in
After I installed the October 2019 update, it kept asking me for my PIN twice on each reboot, it also took much longer to start up.
I had to go into settings and disable 'secure start' to fix it, but that means the phone isn't encrypted.
Waiting for the next update to see if it's fixed.
20-11-2019 07:51 AM in
Been having issues as well. Tried all sorts to resolve. Been to Samsung store and they said it was a software issue. They basically said wait for November update and see or contact Android directly which I have done a few days ago. Still not had any response. The November update did not fix. I've had to turn Knox start up off.
24-11-2020 04:29 PM in
The solution is that the problem was resolved following update. If still issues possible fixes :
SoftReset: Hold down power and Volume Down buttons for a few seconds.
wipe cache partition:
If all else fails could do a Factory Reset , only after ensuring all Data is Backed Up.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .