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Samsung Smart Switch Problem in Windows 10

(Topic created on: 26-04-2020 07:58 PM)
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Ville
Student
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I have been using Samsung Smart Switch in Windows 10 to backup my Samsung S9+. However, now I have a problem in starting the Samsung Smart Switch. After launching, it tries to update the program, but fails everytime. I have tried to re-install the program with no success (downloading a new version of the program from the Samsung download center), and even tried it in two different computers. Any ideas to get the Samsung Smart Switch running again.

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18 REPLIES 18
ChickenWing
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Try to run Smart Switch with admin privileges.    Right click on the launch icon, and choose "Run As Administrator".   See if that helps.  Works for me.

JAMES4578
Samsung Members Star ★★
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There can be problems if you have multiple Visual C++ components on your computer (Windows 10) , if that is the issue for anyone.

 

Solution which has worked for some is:

 

Uninstall all of the Microsoft Visual C++ Redistributable Packages from the PC, 2005, 2008, etc., both x86 and x64
- Install only Microsoft Visual C++ 2008 SP1 Redistributable Package (x86), regardless if the PC/W is x86 or x 64
- Install Smart Switch

 

See more on this thread : https://eu.community.samsung.com/t5/other-smartphones/smart-switch-for-windows-10-64bit

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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userp5sTumUXW6
First Poster
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I'm having a similar issue except when I start the samsung switch program on my pc and allow it to update it gets all the way to the end and then I get an error message saying a newer version of the program is already installed. When I click "OK", the program closes.

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G0UDG
Voyager
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having the same issue with smart switch I have upgraded to the s21 ultra and need to save my settings and apps etc, on clicking the icon it tries to update starts download and closes after 100% even clicking cancel doesnt work I'm on windows,10 pro 64 anyone got a solution for this
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BobF1
First Poster
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I got it to work by unplugging my network cable. Then it worked fine.

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Duncani
Student
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I had the same issue. Here's how I solved it:

After SmartSwitch closes unexpectedly, go to this temp folder (replace username by your windows username):

C:\Users\username\AppData\Roaming\Samsung\Smart Switch PC\TempFiles

You will find in that folder the update file that was actually downloaded but never starts. For me, it was that version but I guess you may have a different version now:

SmartSwitchPC_4.2.21034_7.temp

Change the extension to exe, then double click SmartSwitchPC_4.2.21034_7.exe and the update will be applied.

AndrewWerdna
First Poster
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This worked perfectly for me. Kudos to your ability to figure out the solution and thank you for making it available to us.  Well done!

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xffantasy_
First Poster
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I had the same issue. Here's how I fixed it.

Open registry and go to \HKEY_LOCAL_MACHINE\SOFTWARE\SAMSUNG\Smart Switch PC

Change the LocalVer string to 4.2.21034_7 (or whatever version you currently have installed)

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NeilG4
Apprentice
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You are much better off not using Smart Switch or even the Samsung USB driver, and just let Windows 10 do it's thing with everything. When I tried using the latest SS it crashed my workstation giving me a black screen on both monitors. Before that happened Windows Explorer just said 'working on it' for ages, and the task bar vanished!

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