Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S9 Regional lock (I think)

(Topic created on: 23-06-2021 03:19 AM)
Sulong94
Apprentice
Options
Galaxy S9 Series

Hello! I have the S9 and i purchased it in Denmark, where i still live, from a retailer of second hand phones. The phone works fine in Denmark with a Danish (local) SIM card but when i go abroad all service stops working and doesn't connect with any "foreign" service providers but if i put a local SIM, e.g. i am in Bulgaria and put bulgarian SIM card, everything works fine. So danish SIM in Denmark works, but danish SIM in Bulgaria, Germany or anywhere else doesn't and the opposite is the same Bulgarian SIM works in Bulgaria but it doesn't in Denmark. My question is, is there any way to fix this issue. I have already contacted Samsung Support in Bulgaria, Denmark, US and even India and they were no help at all. All of them told me to reach Samsung US as the phone according to the other supports when checked the serial number is a phone from the US which i did and they told me the carrier needs to unlock it. I have already checked all the threads here about the regional lock (if it is that) and found no solution..

0 Likes
6 REPLIES 6
Pugs1957
Superuser I
Superuser I
Options
Galaxy S9 Series
What is the exact model of your phone?
0 Likes
Sulong94
Apprentice
Options
Galaxy S9 Series

It says the model is SM-G960U1

0 Likes
Pugs1957
Superuser I
Superuser I
Options
Galaxy S9 Series
Thanks, you have an American device, the only way to unlock it is to use an American sim and make a 5 minute call. Perhaps you can purchase a prepaid sim?
0 Likes
Sulong94
Apprentice
Options
Galaxy S9 Series

As far as i have read through other topics related to the same issue isn't this fix for the regional lock if the phone doesn't work at all in another country?

0 Likes
Pugs1957
Superuser I
Superuser I
Options
Galaxy S9 Series
I believe you're right. Do you have roaming turned on? I disagree with Samsung saying it needs unlocking as no sim would work.
0 Likes
Sulong94
Apprentice
Options
Galaxy S9 Series

Everything is turned on. The problem is that when i put a non-local sim it doesn't want to connect with any service provider, so even if i get a US prepaid sim i can't make the call

0 Likes