02-07-2020 05:53 PM
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When I try to plug my S9 in to charge I get a white circle with a lightening bolt but no numbers to tell you the % of the charge. It then goes off after 2/3 seconds. I have also tried charging the phone wirelessly but I receive the same issue however the white circle stays on. My phone is currently out of battery and is not charging. I have tried numerous different charging cables with no luck.
Is there a way that I can resolve this?
02-07-2020 06:10 PM
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02-07-2020 06:13 PM
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If not, and the phone remains unresponsive, then I recommend reaching out to our Help Desk via the link below, where an advisor will be able to assist you further and arrange any necessary repairs.
https://www.samsung.com/uk/support/contact/
02-07-2020 06:18 PM
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The phone was not dead when I tried to charge it - it has ran out of battery because it wouldn't charge and now it is giving me the error noted above. The phone has been on charge for around 12/13 hours so leaving it for longer doesn't seem like it will solve the issue.
02-07-2020 06:22 PM
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Thanks Andrew. Yes I am using the original charger and cable that came with the phone and it does fit snugly into the port. When I try to connect it to a PC it says the USB device has malfunctioned. When I press the Volume Down and Power button it just pops up with the white circle and no numbers then goes off after 2/3 seconds.
I will reach out to your help desk to see if they can help. Thanks very much!
15-09-2024 06:56 AM
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Exact same issue. Using S9, original charger and cable. Tried various other chargers and cables.
Was this resolved?
