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Original topic:

Poor reception

(Topic created on: 20-09-2019 05:34 AM)
Anonymous User
Not applicable

I have had my galaxy s9+ for over a year and for a while now it has had poor reception to wireless internet. Always seems like all other phones can reach at a farther distance than mine and they have stronger signal. I rarely have full signal to a router unless I am right next to it. And just recently my bluetooth keeps disconnecting if large amounts of data are being transferred.  Anyone else having this issue. And if so, did you find a remedy? 

Samsung Members Star ★★

See if your phone is connecting to 2.4ghz or 5ghz by looking in your routers hub settings online.


If its connecting to 5ghz then split the frequencies on your router and choose 2.4ghz as that connection allows a longer connection in regards to distance.


A Samsung Experience Store or Samsung Service Centre can run a diagnostic on the phone if needed @Anonymous User 



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