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Original topic:

Note 9 saying mobile data/4g are connected but not working online since update

(Topic created on: 04-03-2021 05:55 PM)
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crisalia
Apprentice
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Help,my note 9 is saying mobile data is on and working but I have not been able to connect since yesterday's system update.I have tested the sim card and settings and all seem correct.I done a full factory reset but still nothing. Wi fi and every other function is performing as normal.Any help would be appreciated. Thanks
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4 REPLIES 4
Mimo40
Helping Hand
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have you tried another sim in your note 9?
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crisalia
Apprentice
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I will try and find one to try. thanks. I can still make and receive calls so the sim should be fine
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does it say 4G in top corner when you turn the WiFi off?
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crisalia
Apprentice
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yes all is showing as working
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