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Original topic:

Help with storage issues

(Topic created on: 08-03-2020 11:21 PM)
Penguin343
First Poster
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Galaxy S9 Series

 

New Project [F3ADA61].gif

 

Can someone please help me understand what is causing this storage issue? Do you think it's an app or something? 

 

Samsung Galaxy S9+, up to date software

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1 REPLY 1
BandOfBrothers
Samsung Maker ★★
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Galaxy S9 Series

Hi @Penguin343 

 

You have a lot of installation files from my first look. Can you delete them and anything else via your myfiles section ?

 

If this was my phone and nothing in the device care section highlighted what was showing as storage that I could delete then I'd perform a soft reboot byturning the phone Off And On and if that didn't work then...

 

1. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache.  No info is lost this way.

 

If no help....

 

2. Back up and remove any relevant Sd card and factory reset as a last resort.

 

If no help.....

 

3. Use a Samsung Experience Store  / Samsung Service Centre.

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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