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Can't update to android 10 SM-G965U

(Topic created on: 19-01-2022 05:44 PM)
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Rob_tx123
Student

‎19-01-2022 05:44 PM - last edited ‎19-01-2022 06:00 PM

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Hi, I bought a s9+ phone but it can't be updated through OTA, every time I check it says I already had the last version (android 9).

I read these post: https://eu.community.samsung.com/t5/galaxy-s9-series/unable-to-to-update-my-samsung-galaxy-s9-to-and...

https://eu.community.samsung.com/t5/galaxy-s9-series/unable-to-update-to-andorid-10-s9/td-p/1733656 

Could someone help me to flash the correct firmware to my device.

I live in México. 

Thanks in advance! 

Screenshot_20220119-111424_Settings.jpg

 

4 REPLIES 4
Rob_tx123
Student

‎19-01-2022 05:52 PM

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@CHMultimedia any help would be greatly appreciate. 

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Maria_vm
Troubleshooter

‎19-01-2022 06:08 PM

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Try plugging it into a laptop and updating it through Smart Switch.
LiquidSnake
Big Cheese

‎19-01-2022 08:40 PM

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In response to Maria_vm
Nice recommendation! 😀
Pugs1957
Samsung Members Star ★

‎19-01-2022 08:55 PM

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That's a US device hence no OTA.
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