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Original topic:

Unable to to update my Samsung Galaxy S9+ to Android 10

(Topic created on: 27/10/20 18:09)
FXTender
First Poster
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Galaxy S9 Series

Hello Everyone,

I  purchased 2 weeks ago, during sales, a Samsung Galaxy S9+ and I thought it was a super deal given the price. The problem is I just discovered that it is an imported phone as I noticed that the samartphone did not receive any security update since 2019 and it is not able to get any OTA update. I triend a lot of things such as wipe cache, soft reset, factory reset with and without SIM card inside.. but it does not work. I noticed also that CSC is XAA which is for USA while I libe in France.

Can you please help me to see how I can upgrade my phone android version

 

I read :

https://eu.community.samsung.com/t5/galaxy-s9-s9/unable-to-update-to-andorid-10-s9/m-p/1733736#M2247...

but looks the procedure is only for SM-G965F while I have SM-G965U

 

Thanks in advance

 

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FXTender_2-1603818061820.png

 

 

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6 REPLIES 6
CHMultimedia
Navigator
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Galaxy S9 Series

Hi. I'm currently fetching the right firmware for your device. You'll be running Android Q with OneUI 2.5 shortly. Unfortunately, issues with updates for out-of-zone US models are pretty common. I'd recommend to avoid importing US models (U/U1) in the future. You should prefer the Canada (W) or Hong Kong/South America (0) models if you want a Snapdragon, as these models are free from those recurring issues.

----------------
CHMultimedia
Appareils principaux - Main Devices: Note20 Ultra 5G/Tab S6/Galaxy Watch 3 45mm
Autres - Others: S20 FE 5G/Note9/S9/S7/A71/A51/A70/A50/A5 (2017)/Tab S5e/Tab A 8.4 LTE/Fit/Fit e
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FXTender
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Galaxy S9 Series

Thanks in advance. To be honest I have discovered all that recently and I was not even aware of Samsung regional segmentation of their products. That proves that it is always useful to try to understand the equipment we purchase and not simply focus on how to master its usage on daily basis.

 

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fishermancolin
Explorer
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Galaxy S9 Series
just a note ,my s9+ was brought in the uk ,and is working fine in Thailand, it's the updates you have to worry about, but only now and again, as i type it working OK, have fun gang
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FXTender
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Galaxy S9 Series

Hello Mancolin

 

The phone is perfectly working wih Android 9.0, there is no issue about that.

 

1) But no security updates  and this is critical as we use our phones for NFC payment, banking....

2) No Android update to version 10.0 and based on my wife smartphone experience (Galaxy S9), it manages better the battery and daily autonomy

 

In normal cases, I would have waited to go to USA as I travel once or twice a year, would purchase a local SIM and provoke the update/upgrade.

Unfortunately, with the sanitary crisis, I don't belive that we will be able to travel again before 1 or 2 additionnal years

 

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FXTender
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Galaxy S9 Series

 

Explorer for his excellet tutorials on this different community threads.
I followed them and  since 30 minutes my Samsung S9+, SM-G965U, is  using Android  10 and  OneUI 2.1
as well as Sept 1st,  2020 security update . I I downloaded the  the latest software  for G965U with the CSC
of CHA (not VZW) from Sammobile and  latest Odin and that's it. No OTA in France I suppose, but it is OK, I
will follow  regularly the updates
 
 
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abhiNalways
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Galaxy S9 Series

Hi ,

I have a similar issue. I havent been able to udpate my S9 Plus in netherlands since  January 2020. Basically I am still on Android 9 / One UI 1.0. 

When I try to update it says that my software is upto date.

Any solutions?

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