27-10-2020 05:09 PM in
I purchased 2 weeks ago, during sales, a Samsung Galaxy S9+ and I thought it was a super deal given the price. The problem is I just discovered that it is an imported phone as I noticed that the samartphone did not receive any security update since 2019 and it is not able to get any OTA update. I triend a lot of things such as wipe cache, soft reset, factory reset with and without SIM card inside.. but it does not work. I noticed also that CSC is XAA which is for USA while I libe in France.
Can you please help me to see how I can upgrade my phone android version
I read :
but looks the procedure is only for SM-G965F while I have SM-G965U
Thanks in advance
27-10-2020 05:58 PM in
Hi. I'm currently fetching the right firmware for your device. You'll be running Android Q with OneUI 2.5 shortly. Unfortunately, issues with updates for out-of-zone US models are pretty common. I'd recommend to avoid importing US models (U/U1) in the future. You should prefer the Canada (W) or Hong Kong/South America (0) models if you want a Snapdragon, as these models are free from those recurring issues.
27-10-2020 10:43 PM in
Thanks in advance. To be honest I have discovered all that recently and I was not even aware of Samsung regional segmentation of their products. That proves that it is always useful to try to understand the equipment we purchase and not simply focus on how to master its usage on daily basis.
28-10-2020 12:53 AM in
28-10-2020 11:57 AM in
The phone is perfectly working wih Android 9.0, there is no issue about that.
1) But no security updates and this is critical as we use our phones for NFC payment, banking....
2) No Android update to version 10.0 and based on my wife smartphone experience (Galaxy S9), it manages better the battery and daily autonomy
In normal cases, I would have waited to go to USA as I travel once or twice a year, would purchase a local SIM and provoke the update/upgrade.
Unfortunately, with the sanitary crisis, I don't belive that we will be able to travel again before 1 or 2 additionnal years
31-10-2020 04:52 PM in
05-04-2021 07:20 PM in
I have a similar issue. I havent been able to udpate my S9 Plus in netherlands since January 2020. Basically I am still on Android 9 / One UI 1.0.
When I try to update it says that my software is upto date.
15-05-2021 04:06 PM in
Don't stay with the old Android 9.
I go now every 2 months on sammobile.com, section Firmware, I download the latest US firmware (select CHA, like indicated in the tutorial link above) and I upgrade. It takes 10 minutes and I never had any issue. Let me know if you're still blocked.