Hi @hdu, welcome to the Samsung UK & Ireland Community. 👋
I'd recommend carrying out a diagnostic test of the Wireless charging feature, as this will allow us to see if it's a hardware problem. To do this, please follow the steps below:
> Tap on "Support", located on the bottom right of the main screen of the Samsung Members app.
> Ensure your phone is showing at the top of the screen. If it is not, click on "My products" and select it.
> In the section named Phone diagnostics select "Get started". If you do not see this option then simply tap anywhere in the box.
> A diagnostic test (which checks all the services on your phone) may start automatically running. You can go through all of these, if you wish, by following the on-screen instructions. If you do not wish to do this, press the Back button on your Navigation bar and select "Stop diagnostics".
> Select "Wireless charging".
If your phone shows a message saying "Action required", you will need to arrange for an engineer to carry out an inspection of your phone. You can also do this from the Samsung Members app via the Support tab:
> Text chat, located in the "Quick help" section. This will take you through to our chatbot, but if you'd prefer to speak to someone directly then simply type “agent”.
> Call us, located in the "Other ways to get help" section. This will allow you to speak to our Technical Support team over the phone.
> Find a service centre, which is in the "Repair service" section. This will take you through the steps needed to book a repair directly with our Service Centre.
Additionally, you can find more ways to contact us, including our Social Media channels, via the Contact Us section of our website:
https://www.samsung.com/uk/support/contact/
If the result of the diagnostic test comes back as Normal, please could you let us know?
Thanks for trying that, as least we now know it's not a hardware issue, which is good news. 🙂
So that we can check if any third-party apps or software are causing this, please start your phone in Safe mode. Doing this causes it to boot without loading any third-party software or applications, which will enable us to determine if these are affecting your phone's performance. You will still be able to use your phone as normal during this time.
To do this, press and hold the Power button until you see the Power off icon appear on your screen. Press and hold the Power off icon until you see an icon named Safe mode appear on the screen. Press this icon.
Your phone will restart, and "Safe mode" will be displayed in the bottom-left hand corner of your phone, to confirm it has been enabled.
Please keep your phone in Safe mode for at least 2 hours. If you are not experiencing this issue while it is in Safe mode, then the issue is being caused by a third party app. We would recommend removing any apps you do not recognise. To take your phone out of Safe mode, simply restart it as normal.
If the problem still occurs when in Safe mode, your best bet would be to send an Error report, so that our software engineers can receive data logs relating to the problem. This data is anonymised and only held for the duration of the investigation of the report.
To send a report, please follow our handy online guide at https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...
