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Whatsapp crashing when sending pics

(Topic created on: 22 hours ago)
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-Robot-
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Just a quick note for those who may have had issues with WhatsApp crashing when adding images to chat.

So WhatsApp crashing, the app closes out after attaching images and sending. When I got back in there is nothing sent. 

After alot of running around the room screaming, shouting. And general waving arms around. 

Tried backup, re-installing Whatsapp, clearing cache partitions, which was another story as I couldnt get in to recovery mode

Reaching out to fellow Member Stars to see if they experienced the same thing. Each shaking their heads

Robot naughty head was replaced with his Tech head, screwed it tightly on and started troubleshooting 

What I found, was 2-3 photo taken earlier today must have been corrupt or malformed. 

They opened properly in Gallary so not obvious. Testing with older pictures and new one I took seemed fine. 

So I just deleted the offending ones, they where not important but you can screen shot them if they are before deleting them 

Rant over, naughty head back on and I hope this helps others if the experience something similar

The Naughty 🤖 
12 REPLIES 12
Tourbillon De La Vie
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No, never happened. All my photos are always perfect in every way

Seriously though, you could have edited and saved the malformed one. Usually that restores the image format 

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-Robot-
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I did try that, it still didn't like it
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Star_girl
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I've got no problem. It works fine on every device.

I remember it happened once with a 50 mp picture i wanted to upload on Facebook a while ago that I altered by erasing something, it was also appearing black in the gallery. I undid the edit and I could see it both in gallery and upload it on Facebook afterwards. Also S25U.
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-Robot-
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That's great
TechZilla
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Worth checking what format your photos are being saved in.
TechZilla - Samsung Members Star
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Star_girl
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It was weird because sometimes I could see the picture and sometimes I couldn't.
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-Robot-
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Jpg
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-Robot-
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I had similar issue a while ago and after a whatsapp update I could see all my folders again
Ne0nair
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Thanks for highlighting and coming to a solution. 

Am facing the same with my S23 ultra. 

How did you identify the offending images.

I can see all photos and videos in my gallery