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Trying to enroll UI8 Beta, no luck

(Topic created on: 03-06-2025 01:00 PM)
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Star_girl
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I have been trying several times to Join the UI8 Beta programme and every time I press the 'Join' button I get the same error 'Your device is not supported in this region (9)' than the notification is asking me to press Exit and when I come back on the Members App all my notifications are reloaded as if I never read them. My phone was bought from Currys UK and is unlocked. I have sent Error Report on the Feedback page but it's taking time to get an answer as I haven't gotten any yet, I have sent the feedback two days ago. Maybe it's not much in Samsung time or they ar still working on a solution, IDK.
I post this threat hoping that maybe other users can come with an explanation or a solution.
Thank you everyone for reading.📲🤳🔋📳📶
17 REPLIES 17
itsmechrissy
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What phone do u have
Star_girl
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S25 Ultra
itsmechrissy
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Solutions:
* Restart your phone: A simple reboot can often clear temporary glitches.
* Clear the Samsung Members app cache and data: Go to Settings > Apps > Samsung Members > Storage > Clear cache and Clear data. Be aware that clearing data will log you out of the app and you'll need to sign back in.
* Sign out and back into your Samsung account: In the Samsung Members app, go to your profile (usually the bottom right icon), then tap on your profile picture/name to access your account settings and sign out. Then sign back in.
* Ensure your Samsung Members app is up to date: Check the Galaxy Store for any pending updates for the app.
Notifications Reloading in Samsung Members App
This issue, where notifications reload as if unread, can be irritating. It often points to the app not properly saving its state or a sync issue.
* Solution:
* Clear cache and data for Samsung Members (as mentioned above): This is the primary troubleshooting step for app-specific issues.
* Check notification settings: Go to your phone's Settings > Notifications > Samsung Members. Ensure that all relevant notification categories are enabled, and experiment with toggling them off and on. Sometimes, a reset of these settings can help.
* Background app refresh: Ensure that background activity is allowed for the Samsung Members app. Go to Settings > Apps > Samsung Members > Battery (or similar, depending on your One UI version) and make sure "Unrestricted" or "Optimized" is selected, not "Restricted."
* Restart your phone: Again, a simple reboot can sometimes resolve persistent app behavior.
Regarding your Error Report:
Two days isn't a long time for a response from a large company like Samsung, especially concerning beta programs. They likely receive a high volume of reports. Continue to monitor your feedback status, but it's more probable that the issue is due to beta slot availability or server load rather than a unique problem with your device that requires individual troubleshooting.
In summary:
The most likely culprit for the "Your device is not supported in this region (9)" error is that the beta slots are currently full. Keep trying periodically, and wait for Samsung to open up more slots. For the notification reloading issue, try clearing the app's cache/data and checking background activity settings.
Hopefully, you'll be able to join the One UI 8 Beta soon!
Star_girl
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Thank you for your suggestions, much appreciated 😊
I have done all that, except the Unrestricted part, which I have done now and there is no restriction.
My best bet, like you said, the servers are full. I would not like to miss it, but we well see.
itsmechrissy
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Hopefully it works for you ❤️❤️
Star_girl
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Thank you. Really wanted to join the Beta programme this time, but it seems that the limited places were occupied already, it's still open though, so maybe I will.be lucky later.
itsmechrissy
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Your welcome ❤
Moiramon
Big Cheese
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Check your CSC code. It's in settings about phone the software information. If you in the UK it should be EUX. If it's not then that could be your problem.1748953737991.jpg
Star_girl
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This one checks out, or I wouldn't be doing business with Currys anymore 👍