(Solution) Review of S25 for Starter Kit Submission Problems

[Hudz]

So, for anyone struggling, I, too, was unsuccessful multiple times when trying to submit a review for my free starter kit.

I found the review page buggy, but by following my instructions, I guarantee you will be able to submit yours. Some people received the email earlier than expected, but expect it 14 days after the delivery date if you haven't.

- First, don't use any punctuation in your review title and summary except for fullstops.

- Second, keep your review and title short. I don't know what the character limit is, but I had to shorten mine and was able to submit, as you can see in the screenshot below.

- Finally, some of you may have issues with your name not being accepted; in that case, you have to come up with something unique by adding numbers or letters as needed.

Just a reminder: the Starter Kit terms are as follows:

"We will email you a link to complete a review form after the 14- day returns period has expired. You must review your phone using that link within 30 days of receiving your new handset, using the same email address you used to place your order. You will not receive a confirmation email once you have submitted your review. Once your review has been validated, we will deliver your free gift within another 30 days"

These are links to submit your review.

S25 Ultra:https://spr.ly/61771IjPMD 

S25/S25+:https://spr.ly/61772IjPME

I hope this helps, as I hate missing a deal. I can make someone's day by helping you get the free goodies.

Let me know in the comments below if my post was helpful.

Top—offer. Bottom—my review submitted successfully.

[Siju1]

Samsung’s offer and coupon system is unnecessarily complicated. I paid £50 to reserve and receive £150 worth of coupon codes. They sent the codes, but they ended up in my spam folder. I purchased my phone using a Blue Light Card offer and a discount code available in the Samsung Shop app. The initial promise was that I would be refunded my £50 since I didn’t use the reserved coupon codes. However, Samsung later claimed that because I used a £100 discount code, they considered it as having used the RAP code, even though the specific code they sent via email was never used. I’m certain I used a different code, not the one from the email. Essentially, I lost my £50 reservation fee, and even if their claim is correct, their original offer was a £150 discount, which I never fully received. In the end, they only offered me a £30 Samsung Shop voucher—what a mess.

Another issue arose with a separate promotion. When I bought the Galaxy S25 Ultra (Titanium White Silver), there was an offer for free Galaxy Buds 3 with purchase (excluding the Jet Black model). The buds were supposed to be automatically added to my order, but they weren’t. After calling Samsung, they admitted there was a system issue with this specific model. They assured me I would receive the earbuds, but it took nearly three weeks of follow-ups before they finally added them to my order—with a delivery date of March 25, 2025.

To make matters worse, there was also a review-based promotion where customers were supposed to receive a starter pack after leaving a review. Despite the 14-day period passing, I received no emails. When I contacted Samsung, they provided a link, but there was no confirmation of my eligibility or details on the validation process. Now, I’m left wondering if they’ll deny the reward because I didn’t leave a five-star review, even though that wasn’t stated as a requirement.

Overall, Samsung’s promotions are overly complex, making it unnecessarily difficult for customers to claim their offers and vouchers. They would be better off providing straightforward discounts instead of putting customers through this frustrating process.

[Hudz]

So basically your in short your saying.


• Samsung's complicated promotional system caused multiple issues.

• You lost a £50 reservation fee despite using a different discount code than the one provided, receiving only a £30 voucher in compensation.

• Free earbuds promised with a phone purchase arrived extremely late after numerous calls, and a promised review reward remains unfulfilled, leaving the author uncertain of its eligibility criteria.

• The author concludes Samsung's promotions are overly complex and frustrating.

[Hudz]

I can't relate to your experience as for me it was different in the UK as I definitely did not pay £50 for a promotion. Hopefully you got everything sorted by now.

[Siju1]

Not sorted yet;  still arguing and chasing up with Samsung. 

[Hudz]

Well good luck! you should look at what I have to deal with on my latest post.

[Pavanwindbreaker]

I just got the update for the starter kit in the Samsung Shop app; it is going to be delivered after three months. 🥳 #Samsung #Update #Delivery #StarterKit #ThreeMonths