SIM issues

[kpzzz]

I have s25 ultra but not picking all the sims showing emergency calls only on other some sim bought from Facebook didn't have bill how can I claim warranty please help

[BandOfBrothers]

Hello 👋 @kpzzz 

Welcome to the Samsung Community Forum.

Does the sim work in another phone 🤔 

Is this happening everywhere or in a certain location. 

I personally wouldn't acquire a sim card from Facebook and would instead go to a network store or local shop. 

Can I assume you've activated the sim. Check the support pages of your chosen network. 

As a process of elimination can you try another sim in the phone. 

In regards to warranty then if your within any relevant cooling off period contact the merchant who supplied the phone. 

If your out of this period then look at Samsung’s support pages i.e https://www.samsung.com/uk/support/repair. 

If i can be of any further help please don't hesitate to ask  😎 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Bought from Facebook?

Are you sure this isn't an insurance scam?