Samsung s25 ultra issues

[sj_s25ultra]

There are x number of issues with samsung ultra s25

1. Fingerprint doesn't work properly, one need to press hard in order to get it work and sometime it won't work at all

2. Face will not be recognized for 4 out of 10 instances. 

3. While photo zooming in pixels are getting splattered

4. Used sketch feature in editing, converting dog picture into a lion - this needs a big changes amd improvement 

[BandOfBrothers]

Hello @sj_s25ultra 

Welcome to the Samsung Community Forum section for UK and Ireland users. 

I'm disheartened to hear that you are experiencing these issues. 😔

1. If you have a screen protector then remove it. 

Look in your Security Biometrics as there is a test there to see if your fingerprint is being recognised properly. 

If necessary delete the current fingerprints and re add them. My choice is to make two scans of the same thumb. 

Go to your Samsung Members App and run the diagnostic tool 🔧 to ensure nothing is showing up as an issue.  

2. Delete the Face scan and re add it in a well lit area. You can also add an alternative appearance face scan which can help. 

3.Zooming in can deteriorate the quality. What I do it take a normal photo using the 200mp option , and then pull the photo from the gallery, and then zoom in. 

4. You can make sure requests in this thread > https://eu.community.samsung.com/t5/mobile-apps-services/the-suggestions-amp-ideas-thread-for-softwa... 

If you feel the phone is at fault then look at any relevant cooling off period to have the phone swapped out. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

If i can be of any further help please don't hesitate to ask  😎