Samsung Pass passwords

[Samantha1234]

Hi, I have just transferred from S21 to S25. Samsung Pass has disappeared and lost all my passwords! Samsung Wallet asked me if I wanted to transfer Pass into the wallet, I said yes but then it wouldn't let me. Any idea how to retrieve my passwords please? 🙏

[Greenmum1]

Mine seems to be ok and I can't remember doing anything out of the ordinary, are you logged into your samsung account? Try syncing both google and samsung, also, check that all your apps are up to date in the samsung app and play stores

[Tourbillon De La Vie]

Are you logged in your Samsung account 

[BandOfBrothers]

Hello 👋 @Samantha1234 

Welcome to the Samsung Community Forum.

If you used Samsung Smartswitch to transfer the info across then it can very occasionally hiccup. 

When I moved my data from my Samsung Galaxy s²⁴ Ultra to this Samsung Galaxy s²⁵ Ultra I used Samsung Cloud which successfully moved my Samsung Pass data across. 

The only reason I use Samsung Smartswitch is to move my Gallery. 

I always decline the offer to transfer my pass onto the wallet. 

I use Google Pay.

Launch Samsung Pass and tap on the 3 little dots on the top Rh Corner to check on sync options etc. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

If i can be of any further help please don't hesitate to ask  😎 

[GoanGeek]

Hi.

Samsung pass should be still be available on the phone or you may be able to download.

https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.samsungpass&cId=00000529509...

It has been integrated with wallet but you could give the above a try.

Best of luck 😊

[Samantha1234]

Thanks for the tips everyone, I shall take a look at those things 🙏

[MAK136]

Also, make sure that sync with Samsung cloud is on. 

On mine, it was turned off as default and I was not able to access the passwords.