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SAMSUNG DOESN'T FOLLOW THEIR OWN RULES.

(Topic created on: yesterday)
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EPG1
Apprentice
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Hi, all just keeping you updated on SAMSUNG not following their own rules of purchase,exchange. A quick rundown purchase S25 ULTRA 13 day's later reported faulty over the next 2 and half months back and forwards with SAMSUNG not replacing handset yesterday HUNG UP ON ME!!!! that's right people, this is how they've been treating a loyal customer 👏 SHOCKED 😲 and all the call and me telling them it's all recorded by me! And I even haven't told you the half of it, WHAT DO YOU THINK?
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Star_girl
Samsung Members Star ★★
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Did you buy your phone from the official Samsung phone and are you trying to return it via the official Samsung shop? Where is your region? This is the UK forum and policy differs from forum to forum. Out of curiosity, what is the issue with your phone? Thank you.
EPG1
Apprentice
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Hello all, I purchase all my phone directly from Samsung delivered to my hand sim free and the main fault, yes couple of other issues but the main one is, you press the call symbol then contact's, search bar at the top, press the MIC symbol say a name ' PRINCE' the phone no matter what you say puts 'PRINCE /p' every time, so it never finds anyone! Also go to the Internet Google search press MIC picks up NOTHING! yes NOTHING! Oh when I transferred my data, new and old Samsung galaxy's it scrambled some of the data checked by 4 SAMSUNG TEC EXPERTS =REMOTELY! even though I kept telling them it's been tried already they just kept going until they hit 4 then said I have to take it to a service centre and they wipe the phone before they even look at it. But forget all of that, I was sold a faulty handset I don't need to do any checks go to a service centre or jump through anymore hoops, I've bent over backwards to allow them to come to the obvious. THEY DID NOT SELL ME THE HANDSET AS ADVERTISED IN FULL WORKING CONDITION, SAMSUNG HAVE TO REPLACE THE HANDSET, and I really can't say anything onwards from that. It's down to Samsung to honour the contract of purchase?
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EPG1
Apprentice
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Hi again missed that question star_girl YORKSHIRE is my area 😊.
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