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One UI 8 update not received

(Topic created on: a week ago)
3067 Views
blaidddrwg2000
Apprentice
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Hi I was wondering of anyone has experienced issues with receiving the one ui 8 stable update. I was on the beta programme and withdrew from it. Ive waited until the stable version was released and that has passed and I still havent received it a week on. Has anyone had this and how did you fix it
34 REPLIES 34
FALLSYBRAND
Student
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I can't do it because the laptop doesn't have enough space as you need 21 gig free to do the downgrade 😮
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Ecru25
Explorer
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I will try to do this today and I will give my feedback, I tried this before and I didn't got any luck, but maybe they changed something that allow us to do it now
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Eddo21
Journeyman
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There is another way but is more complicated let me know thanks.
Ecru25
Explorer
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You done it in a windows or a MacBook?
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Ecru25
Explorer
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I got no luck with both of the methods, I don't have any downgrade button and my phone doesn't appear on the emergency recovery list
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Jamesdavies
Journeyman
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MacBook but you download the version of smart switch for the correct machine.
Ecru25
Explorer
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What do you mean?
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Jamesdavies
Journeyman
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Yes wh as never data you have saved on your device is how much you need on your computer too I had to factory reset my phone after backing up all my data just so it had no storage taken up and that then told the computer it had 0GB so trigged the download button to appear. I also removed all photos and videos off my computer onto a separate hard disk drive just to free up the memory on the hard drive in the computer. Hope this helps.
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Eddo21
Journeyman
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Does the pc recognize the phone connected to the pc?
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Ecru25
Explorer
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Yes, but I don't get any options, I tried in my windows and MacBook and no luck
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