My new S25 will not allow AMEX card to be added into Google Wallet

[Kd7-7]

Called the bank and they advised it is up to Google to send the bank a token in order to accept the AMEX addition to S25. To date, bank records show as of yet no receipt of this token.  I was on the line when they reached out to Google asking again for an updated token. Waited 10mins on line -- Nothing.

Some people here think it's up to Samsung; others say banks.  Honestly, it makes sense that access token would come from Google given they provide authorization to Google APIs, no?

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

As this is a Google Wallet issue, you'll need to reach out to Google directly for support.

[arianwen27]

This seems more of a google issue than a samsung problem. I know your pain, I have a natwest card that still doesn't add after a few months of trying. Have you tried using samsung pay? Thats a second contactless system that is ran by samsung. If your card isn't supported, you might need to use samsung pay+ but thats free too

[-Robot-]

I have my Amex card in my Google wallet and it works fine.

S25ultra phone

[Kd7-7]

Ok, thank you, everyone. Appreciate the 'share'. BTW, I did contact Google Help and they sent me a link to a page that offers a stream of links which then leads to a vast stream of verbiage. FYI, my other bank credit cards work, but not my AMEX. Ok, will continue researching once I have regenerated my energy level!  Thanks again.