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Issue with Downloading PDFs and DOCs from Messenger

(Topic created on: Monday)
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Shuu17_
First Poster
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Hello, I’m experiencing an issue when trying to download PDF and DOC files sent through Messenger. Every time I attempt to open these files, the only available options are Samsung Health and Google. When I try to select Google, it shows an error message saying, “Couldn't load object.”

This problem is significantly affecting my work, and I was hoping to find a solution.

Thank you!

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2 REPLIES 2
Mădălina_
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Hello!

Try installing one of these apps: WPS Office, Adobe Acrobat Reader, Google Docs, Microsoft Word, or Google PDF Viewer. 

After installing one of these apps, try opening the file from Messenger again, and your phone should give you the option to open it with the newly installed app.

GoanGeek
Samsung Members Star ★
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Hi and Welcome

What Messenger are we talking about here?

Fb , whatsapp etc?
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.
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