How to check if s25 ultra is original and brand new

[Mene97]

Hi can i have a contact where send my imei to check that my s25 ultra is original and brand new ? Ty all

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Can you please rephrase your question. It doesn't make sense.

Where did you buy your device from?

[johnz237]

Hi! Welcome to the Samsung Members community!

Assuming you're asking what your IMEI number is? Go to https://www.samsung.com/us/support/answer/ANS10002504/.

The only way to know if your phone is new is to check with Samsung and ensure all the seals on the box were intact.

[JAMES4578]

Hi @Mene97  welcome to the Samsung Community   where did you purchase from and any reason you think it may not be new. Does it come in the packaging you would expect,any marks or scratches would likely be a give away.  There are online checkers would give you some information, details here https://roobotech.com.au/blogs/roobotech-blog/how-to-check-if-your-android-phone-is-refurbished#:~:t....

Ultimately though you may need to check with Samsung

[Mene97]

Hi , i got it from a seller on amazon , seems legit to me but the price was kinda low ; like 1100 for the 512 gb instead of 1500 so that made me suspicius.  The imei code seems legit ( internal and the one on the box ) but how can I be 100% sure that it is real ? Ty 

[JAMES4578]

To be sure you would need to contact Samsung https://www.samsung.com/uk/support/

You do need to be careful with Amazon third party sellers though to ensure it is an uk Device as otherwise can be issues with updates.. Go to Settings- Abour phone-software Infotmation and look at Service Provider software version. Check the last line.