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Google Wallet Issues

(Topic created on: 06-02-2025 09:21 PM)
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TheDudeMorpheus
Apprentice
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Long time user, first time poster.

Google Wallet Contactless Pay suddenly stopped working at 2PM UK time today. Utterly bizarre. 

Contacted my bank and they found no issues.

Anyone else find their contactless pay suddenly stopped working?

Wanted to post as a error report but couldn't find the right place. Apologies if this needs to be moved.
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6 REPLIES 6
Chistery
Voyager
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Nothing happens at all when you try and pay or Google pay is declining the transaction? 

TheDudeMorpheus
Apprentice
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Transaction is declined.

I then immediately use the physical card in question for contactless payment and the transaction is approved.
Chistery
Voyager
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Is the bank seeing that initial decline?

TheDudeMorpheus
Apprentice
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Yes, I contacted them and they said the credit card is working fine on their end. I then removed and added back the same card to the Google Wallet. Will be trying it again later this evening
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Chistery
Voyager
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Yes but are they seeing the decline from Google pay? That will give the reason why. 

TheDudeMorpheus
Apprentice
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Yes they saw it, when I asked they said there was an undisclosed reason and reset the card (despite it being unblocked).

As I mentioned, the physical card worked immediately afterwards and yet the phone tap to pay kept getting declined.

Unsure of the next action to take.