False Advertising - negligently misleading offer

[Members_v5QCHnj]

Search for a related post: "False advertising on S25U pre-order".

Here is what they advertise a new offer for a Samsung Galaxy S25 Ultra:

Second to last paragraph "In any condition, broken or cracked".

Great, I have a Samsung Galaxy Note 20 Ultra 5G whose screen packed up (well documented issue with this model) - phone still works but no screen (and no way for me to factory wipe).

But the offer doesn't care.

However, if you get to this screen:

There are links to T&Cs. Clever "small print". Clever "small print" that has these key clauses:

So - Samsung can wriggle out of this, can they? Hmmmmmmm.

Send in your phone, and they say it is ineligible (but in line with the advertised offer) and now you have to pay £200 more.

Clarification with support is essentially confirming the T's and C's.

Definite case for the Trading Standards Authority - false advertising and misleading for customers.

Imagine you sending in your phone. And they then refuse your discount.

Posting for awareness.

[GusB]

I would imagine those T's and C's you have circled are generic that apply to the normal trade in devices.

The promotion you are referencing does state any galaxy phone in any condition.

[robobob]

Yes you need to NOT select your model and select the correct option

[BandOfBrothers]

Hello 👋 @Members_v5QCHnj  and may I extend a Warm Welcome to the Samsung Community Forum.

So Yes Samsung will accept the Trade-in however if the phone has issues as listed then the Trade-in amount would be reduced. 

This is all shown in the stages when the question comes up saying is the phone in Good Condition or Not. 

If i can be of any further help please don't hesitate to ask  😎 

[Spongey78]

Sorry to be blunt but why would Samsung want a trade in phone with a screen that doesn't work!?! Get the screen fixed and maybe you'd get a good trade in!

[Members_v5QCHnj]

I get what you, and others are saying, but my concern is that they can cite their Terms and Conditions, that specifically call out broken screen, and you are on the hook for £200 extra.

This is my concern:

1. Totally understand what is being said, e.g. by @robobob - I select "Any Galaxy" and "Any GB size" (or whatever, I'm writing from memory).

2. I get my discount, I pay, I get my phone. I send in my broken-screen Note 20 Ultra 5G.

3. Samsung say "Nope, according to our T's and C's, shown to you at the point of purchase, this is not eligible (broken screen, not wiped), so you owe us £200 or we deactivate your new phone.

Rock <== Me ==> Hard place

In this scenario, I have the patience to take this to court - and win (it is blatant false advertising) but what about the other customers who don't have the patience??

Thoughts?

Jeroen

[Members_v5QCHnj]

Totally agree.

But they can say "Well we made a mistake in our advert (or worse - "Prove to us we said that") - and then say "What does it say in our terms and conditions, which you are bound by??"

That's the problem...

[Members_v5QCHnj]

I'm sorry but this misses my point.

I personally don't care, I can buy an S25 outright without the offer. You haven't understood my point.

I am objecting to the false advertising - they say on the advert - luring customers in with "any condition, broken or cracked" - then say something different in the terms and conditions, which is binding.

[Caswallawn]

That is just the standard terms for a trade in, when you select any Samsung device instead of a specific phone you don't even tell them the phone they are getting and it will just be a general recycling process so the phones will likely just get dumped to be stripped for valuable materials

[Spongey78]

I missed that bit of the advert, broken or cracked. I agree with you. It is false advertising. I'm trading my S24U for the S25U and they gave me the full £660 off so I'm not complaining! Just wish they could be delivered quicker!