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Exchange S25 Ultra

(Topic created on: 25-02-2025 01:17 PM)
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seshtai
Pioneer
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Hi. I bought a Titanium Gray S25 Ultra ar a Samsung Experience Store. However I am keen to get the Titanium Jet Black special edition. Would I be able to get this exchanged as I haven't opened the gray model yet? Prefer to do this at Samsung KX store where the special colours are available 
9 REPLIES 9
johnz237
GrandMaster
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Go back to store. Get a refund, buy a new one. They may just do an exchange

https://www.samsung.com/uk/store/samsung-kx/

Contact here
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seshtai
Pioneer
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They said I can't return for refund as I had traded in a phone and had special offers applied
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johnz237
GrandMaster
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Ah yes, then you won't be able to.
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seshtai
Pioneer
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Thanks John. Unfortunately they don't seem to have a store phone number
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smiley
Samsung Members Star ★
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This is just a customer to customer forum... with a few administrators. If you want an official samsung response then you should contact the stores directly.

My expectations is no... you would need to return and refund one... and then re-purchase another. But for that as an official samsung statement you will need to contact them directly.

Sorry I can't be more help.

Smiley


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johnz237
GrandMaster
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+44 (0)33 0726 0059

According to online
JAMES4578
Samsung Members Star ★★
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@seshtai  In general it will not be straightforward and unfortunately they will be rerstrictions with special offers applied. It is best to consider the colours carefully, understand though that some change their minds.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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seshtai
Pioneer
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Yes entirely my fault for changing mind. I just called Samsung Kx and looks like they can't do a simple swap
BandOfBrothers
Samsung Members Star ★★
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The return policies used to be different when buying from an Experience Store, so returns were not permitted,  unless the phone was faulty @seshtai 

Distance selling only applies when buying direct from Samsung.com

That said do check. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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