Exchange S25 Ultra

[seshtai]

Hi. I bought a Titanium Gray S25 Ultra ar a Samsung Experience Store. However I am keen to get the Titanium Jet Black special edition. Would I be able to get this exchanged as I haven't opened the gray model yet? Prefer to do this at Samsung KX store where the special colours are available 

[johnz237]

Go back to store. Get a refund, buy a new one. They may just do an exchange

https://www.samsung.com/uk/store/samsung-kx/

Contact here

[seshtai]

They said I can't return for refund as I had traded in a phone and had special offers applied

[johnz237]

Ah yes, then you won't be able to.

[seshtai]

Thanks John. Unfortunately they don't seem to have a store phone number

[smiley]

This is just a customer to customer forum... with a few administrators. If you want an official samsung response then you should contact the stores directly.

My expectations is no... you would need to return and refund one... and then re-purchase another. But for that as an official samsung statement you will need to contact them directly.

Sorry I can't be more help.

Smiley

[johnz237]

+44 (0)33 0726 0059

According to online

[JAMES4578]

@seshtai  In general it will not be straightforward and unfortunately they will be rerstrictions with special offers applied. It is best to consider the colours carefully, understand though that some change their minds.

[seshtai]

Yes entirely my fault for changing mind. I just called Samsung Kx and looks like they can't do a simple swap

[BandOfBrothers]

The return policies used to be different when buying from an Experience Store, so returns were not permitted,  unless the phone was faulty @seshtai 

Distance selling only applies when buying direct from Samsung.com

That said do check. 

If i can be of any further help please don't hesitate to ask  😎