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Defective USB port or software bug? Started after last update

(Topic created on: 15 hours ago)
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F1dg1t
Apprentice
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Hi all,
I have a Galaxy S25 Ultra and since the last update I noticed some strange charging issues.

* The 45W charger cable only works if I plug it in one way, not both.
* Charging speed is very low, around 7W according to Ampere.
* A couple of times I even got a moisture warning while the phone was just lying on the bed.

Anyone else seeing this with their S25 Ultra? Not sure if this is a hardware fault with the USB port or something broken in the latest software.

Products mentioned in this post

6 REPLIES 6
arianwen27
Samsung Members Star ★
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Cheap things first, it might be your cable or charger. Try changing those
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F1dg1t
Apprentice
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I have tried 3 different cables, 2 chargers. They work on a S23+. 
At the moment it wont let me charge it at all because it thinks it got moisture in the port..

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arianwen27
Samsung Members Star ★
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Make extra sure the port is clean. There might be a speck of dust causing contact between 2 pins
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F1dg1t
Apprentice
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I have blown it out with compressed air and cleaned it carefully with a plastic toothpick all around. Looks clean.

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Members_9KqnokL
First Poster
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Mine started doing it yesterday. Is this a new software bug?

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Tourbillon De La Vie
Samsung Members Star ★★
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Contact Samsung support via Members app and let them deal with it. In case charging port might need replacing
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