31-05-2025 02:52 PM
31-05-2025 02:57 PM
Does it work in safe mode
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
31-05-2025 02:57 PM
31-05-2025 02:57 PM
31-05-2025 02:59 PM
31-05-2025 02:59 PM
Try diagnostics via Samsung members app. Contact Samsung support and ask them to assist
31-05-2025 11:03 PM - last edited 31-05-2025 11:04 PM
31-05-2025 11:28 PM
It is under warranty send it to be fixed
01-06-2025 07:36 PM
Thursday
Hello, I stumbled upon this thread when searching for what could be going on with my 1 week old NEW Samsung galaxy s25+. When I use the camera zoom on 1,2 and 3 does not work, it shows a black screen. 0.6, 10, 20 & 30 zoom all work normally. I tried all the things listed above, even factory reset, the issues are still there. Now my phone is hot, and battery drains in a very short time. Please let me know what the retailer or warranty service said when you brought back the phone.
Thank you for you information!