Absolutely shocked 😲

[rogersdave77]

Yesterday 3rd February at 13.30 pm I called EE to cancel mmy watch 5 pro contract....I don't use my watch for calls as I always have phone to hand, so saving £22 per month. 

While on the phone I asked the call handler " What date can I upgrade my S23u for free, I have £190 left on my account. He came back very quickly and said we can wipe the £190 if you would like to upgrade today. 

OK so we went through different options and came to the conclusion that I could save a further £40 a month with a jet black S25U....that's me happy saving £60 a month and having a new phone. 

So when can I expect delivery? "The new phone will be Friday at earliest as not being released on general sale until Friday" 

OK, no problem as I know it's not on general sale. 

I live in Northern Ireland and when I have ordered phones before it's never next day delivery with DPD. 

Jumped on amazon to order a case, delivery on Thursday. 

Get a text this morning from DPD, " Your phone is out for delivery" took this with a pinch of salt as nothing is ever next day with DPD.

Phone has been delivered within 18 hours of ordering 🙃 but wait I don't have a case to keep it safe 🤔 I open the box an EE have supplied a case and screen protector 😲🤪👌

Fair play to both EE and DPD 

[smiley]

Wow... thankyou for your experience. Success stories like this help to balance out these communities. There is a tendency for complaint and issues on forums, but it is always great to hear that some have a great experience.

Kudos to EE on processing this and getting it sorted so quickly.

Enjoy your jet black S25u. (I say as I type this message on the same colourway 😉)

Smiley

[rogersdave77]

People tend not to post positive reviews and more, they just like to be negative.....I'm not a negative person and always find a way around negativity. Look forward to getting it set up 👌

[GusB]

Absolute result 👏 it's a great phone, I'm impressed

[keith30]

Yes it is. I ordered my S25ultra with O2 on the Thursday evening and got it delivered next day by lunchtime.

[rogersdave77]

Did O2 have the case and screen protector?

[keith30]

No, but i get free duds pro 3 after 30days just waiting for my code to be sent.

[RyanD2]

That sounds like a great experience, @rogersdave77!! 

We also love the colour that you have chosen, what is your favourite feature so far? 

Kind Regards, 

[rogersdave77]

Yeah I get the buds 3 also....can go in the cupboard with all the other buds i have 🤣

[rogersdave77]

It's still in the box 😂 not got time to set it up until this evening when I finish work 🙃