Update.

[rjk6969]

Hi. I bought my s24 ultra in September. And , I still haven't had the update. It's still on the January update. It's like my old s21 ultra. Can anyone help? please

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

There are multiple threads on this question, did you perform a search first?

First and most important question - where did you buy your device?

Samsung.com
Network Carrier
eBay / Amazon / Facebook

[lminvti]

Hi there 👋 and welcome.
Where did you buy your phone from? Was it directly from Samsung, or network provider? Or it was online like amazon's or places like marketplace etc?
Also have you tried using smart switch to update your phone from PC? This is link on how to do it : https://www.samsung.com/ae/support/mobile-devices/how-to-update-software-using-smart-switch/#:~:text....

[rjk6969]

Thanks for the reply. I bought it from AO.com. my carrier is giffgaff. I've checked for the update.and it's still not available to me.

[lminvti]

If you go under settings > about phone > software information what this section says as it might be not UK CSC code

[rjk6969]

That's what it says

[lminvti]

Your CSC code is from Czech it's not UK.

[rjk6969]

Any idea what I should do

[lminvti]

Have you tried updating witch smart switch with your PC?

[rjk6969]

I'm going to try now.