Unable to connect my S24 ultra to Book 4

[Manish5]

I have a fold 2 and an S24 Ultra. I recently bought a Samsung Galaxy Book4 and wanted to test out the new ecosystem features. But everytime I try to connect my S24 to my B4 through bluetooth, it says "couldn't connect". I have tried everything - resetting WiFi and Bluetooth, safe mode, clearing cache of BlueTooth Agent. Nothing seems to work. On the other hand, Fold 2 seems to work perfectly fine with B4!

[Ferenc75]

Morning,
Did you try the clear cache partition recovery process on your phone?

https://youtu.be/kKzeUzJmYj4?si=elDYkmfgDDv0Wbbr

[BandOfBrothers]

Hi @Manish5 and may I extend a Warm Welcome to the Samsung Community Forum 👋 

It sounds like something in the preferences either in the phone or Book⁴ is preventing either from seeing each other. 

This is where I'd personally start looking.

Samsung Link > https://www.samsung.com/ie/support/computing/how-to-connect-a-galaxy-smartphone-to-a-galaxy-book/ 

If you perform a forum search you may find existing threads with some further help or guidence within.  

https://us.community.samsung.com/t5/Computers/Galaxy-Book-4-series-phone-connectivity-issues. 

You can send feedback via your Samsung Members App too that goes directly to Samsung for analysis. 

If i can be of any further help please don't hesitate to ask  😎 

[Manish5]

Book4 isn't a problem since my fold2 as well as my Tab are getting connected but only my S24 is facing this problem.

[Manish5]

Hey! Thanks for the reply. I'm getting this error: Can't access recovery. [PDP] Back-up : fail setup-wizard [ FINISH ] now. Do you think I got a defective piece? Since I got this only 5 days ago.