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Ui 8 update and lots of issues

(Topic created on: 29-10-2025 07:09 AM)
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Ciccio8003
Apprentice
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Hello. Sincerely I update to the new ui8 I'm having only trouble with my s24.

Especially when I connect the phone to a Bluetooth device.

The connection is unstable. In case I connect the phone to my android auto the device stop working. I get a black screen and I cannot interact with my phone.

Sometimes I get a message saying "ui is unresponsive "

Anybody else are experiencing similar issues?

Thanks

7 REPLIES 7
Tourbillon De La Vie
Samsung Members Star ★★
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Remove and redo Bluetooth connections
Wipe phone cache partition
• Power off the device.
•  a USB-C cable to a PC or another device.
• Hold  Up + Side Button until Recovery Menu appears.
• Select Wipe cache partition/ Confirm Reboot system.
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Ciccio8003
Apprentice
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I just did it but I still have the same problem. I can't connect my phone to any Bluetooth device that it crashes the system.

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Roseydo
Student
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My s24 screen goes black when I connect it to my car.
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Ciccio8003
Apprentice
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I got the exact same issue. I

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Antderoc
First Poster
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This post should be the major talking point but Samsung stick it way down the topic list. My battery overheated on S22 due to the constant updating and was forced to buying a new phone. I cannot believe that Samsung will not take responsibility for what is a total joke of an update. I've been slagging off Apple for years....no longer.
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Ciccio8003
Apprentice
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Any updates? Practically i cannot use my phone with any Bluetooth device. The sad part is have to keep the Bluetooth always off. In case is on and I'm in the car it will connect to my android auto device and , if I'm lucky enough to get the screen back on my phone, the only solution is to restart the phone. It's unbelievable!!

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JordanS
Moderator
Moderator
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Aside from keeping your phone up to date through Settings > Software update, we would recommend reporting this behaviour through an error report. That way, our Research and Development team can pinpoint the cause of this behaviour and get it fixed moving forwards. 

Here is an up to date guide on how to submit an error report, courtesy of our colleagues over seas: https://www.samsung.com/ae/support/apps-services/how-to-raise-an-error-report-through-the-samsung-me...

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