Two failed Amazon deliveries.

[PaulKrawitz]

After Amazon failed to deliver my new Samsung Galaxy S24 Ultra 512, twice, due to the driver stealing it, I'm now planning on buying it directly from Samsung once I have gotten my money back from Amazon.

Will packages send by Samsung be stolen too or will they actually arrive?

[Tourbillon De La Vie]

3rd time lucky 

[Glenntech]

Samsung send items as securely as possible. Meaning you will need to sign for the delivery
Here where I live in the UK, delivery is done by DPD.
Even though they can leave with my neighbour, they won't. Luckily my neighbour has a key to let herself in my house. So they can get a photo of delivery.
I find giving as much detail about the delivery address as possible helps. Including what three words.
So far, I've never had an issue with ordering from Samsung online direct

[Tourbillon De La Vie]

And to add, to above, that I never had issues with either Samsung or Amazon delivering high value items safely 

[PaulKrawitz]

Lucky you... guess I'm just fresh out of luck then...

[JCarrington]

I am confused as to why you're posting that here. Samsung don't have any control over the way in which Amazon deliver parcels.

[BandOfBrothers]

I've had all my phones delivered directly by Samsung UK using DpD with no issues @PaulKrawitz 

They also deliver any accessories I purchase from Samsung UK. 

Downloading the DpD app allows for updates, and they should send a pin number to you to provide the DpD driver to confirm who you are. 

[PaulKrawitz]

Because I wanted to know how much more secure Samsung is in it's delivery, compared to Amazon.

[AndrewL]

@PaulKrawitz: I absolutely understand your trepidation. All I can do is assure you that Samsung provide tracking services from the moment your order leaves the warehouse, and DPD, our logistics partner, will send you a security PIN for high value items, which you will need when signing for the recorded delivery. If you would like to find out more, please take a look at the link below. 

https://www.samsung.com/uk/shop-faq/delivery-and-installations/what-communications-will-i-receive-ab...

[JCarrington]

Samsung won't comment on another companies processes. Certainly not publically. They'll only advise about the measures they have in place, which you can trust. I use Amazon, don't get me wrong, but they're not specialised in high-priced items like Samsung.