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Strange behaviour after the latest update, even with my Buds2 Pro

(Topic created on: 17-02-2025 02:39 AM)
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Rolakre
Student
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My Samsung S24 Ultra after this last update is behaving weirdly. Everything on the device hangs and takes time to open applications. I tried to connect my Buds2 Pro but gave me no connection or try again. Please anyone can give me a solution or should I go to the Samsung store where I bought my phone. 


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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Hello 👋 @Rolakre 

Welcome to the Samsung Community Forum. 

Sometimes if a phone is misbehaving after an update then the troubleshooting steps that can help are >

1. Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

2. Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port or a usb-c to usb-c phone to phone set up to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

3. Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

4. There is a diagnostic tool 🔧 found in your Samsung Members App to see if that highlights anything. 

5. Very last resort is a factory reset. 

6. Let a Samsung Experience Store / Samsung Service Centre have hands on. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Rolakre
Student
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Thank you for your response. I have tried everything you suggested, but nothing has changed. I received an update today that took 15 minutes when I turned on my phone, but the issues persist. However, my Buds2 Pro is now working🙏
But I didn't do the last two points.
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